Frequently asked questions.

Orders are packed within 1–2 business days. Once dispatched, delivery usually takes 3–7 business days depending on your location. You'll receive a tracking link as soon as your parcel leaves us.

Sign in and open Account → Orders. Each order shows its live status and, once dispatched, the courier name and tracking number. We also email you at every major step.

We currently offer Cash on Delivery, so you can pay once your watch reaches you. Additional online payment options will be introduced as we grow.

Yes. You can cancel from Account → Orders at any point before your order is dispatched. After dispatch, please contact our support team and we'll help you with the return process.

You can request a return within 14 days of delivery, provided the watch is unworn and returned with its original packaging, tags and documentation. Full details are in our Return & Refund Policy.

Every watch we sell is covered by the original manufacturer's warranty supplied with it. The warranty period and coverage vary by manufacturer and are listed on each product page.

Yes. We source only from trusted manufacturers and authorised suppliers, and every unit is inspected on arrival to confirm it matches the manufacturer's specification.

Not yet. Wish2Wrist is a newly launched brand that curates premium watches from trusted manufacturers. Our long-term vision is to introduce our own signature Wish2Wrist collections.

Use the form on our Contact page, or write to the support email listed there. We read every message and typically reply within one business day.